Thank you for choosing E10Flix Media for your IPTV and entertainment service needs. At E10Flix, we are dedicated to delivering uninterrupted, high-quality digital content through our app-based television service. This Refund Policy outlines the conditions under which refunds may be granted for our IPTV subscription services.

Refund Eligibility

• Service Disruption: If there is a significant and continuous service outage (excluding scheduled maintenance, internet issues from your ISP, or device-related faults), you may be eligible for a partial refund for the affected duration.
• Subscription Cancellation: If you cancel your subscription within the first 7 days of activation and have not extensively used premium or on-demand content, you may qualify for a refund.

Refund Period

The Refund Period starts from the date your subscription is activated. Refund requests must be raised within this period through our customer support team.

Refund Process

1. Contact Support: Email support@E10FLIX MEDIA.in or call our helpline to raise a refund request. Provide your registered mobile number, subscription ID, and a brief reason for cancellation.
2. Device/App Review: If applicable, our team may guide you to perform app reset or suggest alternative troubleshooting steps before processing the refund.
3. Refund Review: Once eligibility is verified, the refund will be approved based on your subscription usage, plan, and activation timeline.
4. Processing Time: Approved refunds will be processed within 7–10 business days using your original payment method.

Non-Refundable Charges

• Setup Fees: Any one-time charges for Android Box setup or device registration.
• Premium Content: Charges for PPV, premium channels, or add-ons once accessed.
• Installation & Delivery: If an E10Flix device was delivered or installed, those logistics charges are non-refundable.

Termination After Refund Period

Requests made after the 7-day Refund Period are not eligible for refunds. However, your subscription will remain active until the current billing cycle ends unless manually canceled in your E10Flix account settings.

Device Return Policy

If an Android TV box or streaming device was provided by E10Flix, it must be returned in its original condition and packaging after cancellation. Damage or loss of equipment may incur a replacement fee.

Changes to This Refund Policy

E10Flix Media reserves the right to update this Refund Policy at any time. The latest version will always be available on our official website.

Contact Us

For questions about this Refund Policy, please contact our support team at support@E10FLIX MEDIA.in.